K.A.S.H - Knowledge, Attitude, Skills, Habit

Frank Bateman

How can we maximise our Knowledge, Attitude, Skills and Habits in everything that we do? How important is knowledge to us and why? Is having the right attitude can be an advantage to us and how to make full use of it? Habits - how does this influence us in KASH? Chase your goals and learn how succes...

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HRDC Claimable

Certificate of Completion
4 hours: 2pm - 6pm
Upcoming Courses
Start Date
08 Jun 2023
Buy now
Why Do You Need To Join This Course?

Upskilling ourselves is critical in this current times, hence K.A.S.H is an important aspect that people from all levels should pay attention to.

Knowledge is important for personal growth and development. With the power of knowledge, problems can be solved. Knowledge also sharpens our other soft skills like reasoning and problem-solving. A strong ground of knowledge helps our brains function more smoothly and effectively.

Positive attitudes are often cited as the main reason for individual success and overall organisational health. The benefits of positive attitude are almost endless. In fact, no one ever says that a positive attitude causes problems isn’t it? Have you ever thought, “that person’s positive attitude is somehow irritating?” It just doesn’t happen. Positive attitudes are found in positive people, and everyone loves having that in their daily lives. Did you know that work on building positive attitude? Yes!

The higher the skills you possess, the higher the value you have as an employee. Thus, making you become more appealing to potential employers. You will be able to earn more salary, and you will be able to do more once you land your ideal position.

Harnessing the power of habits is a great way to pursue success. By developing habits, you are able to maximise your brain's abilities, make better decisions, do your best when your mental state peaks, and the ability to stay focused even in difficult situations.

Who Should Attend This Course?

Soft skills are personal characteristics that affect how well you work and interact with others. These skills make it easier to build relationships with people, build trust, and lead teams.

Hence, this is recommended for all; not just working people. Improving your soft skills can be beneficial for your career growth as well as personal development.

What To Do After You Completed The Course?

You can further supercharge your soft skills level by equipping yourself with other soft skills courses that can further improve your employability for example Transformational Leadership: How to Inspire Extraordinary Performance and Deliver Impactful Customer Experience


English Language proficiency

General Program

Here are the topics you will be learning in K.A.S.H:

  • Introduction to K.A.S.H - Knowledge, Attitude, Skills and Habits
  • K.A.S.H to achieve Sales as Part of Service
  • Enhancing K.A.S.H with Fun in Service
  • A Passion for Service

You will earn a K.A.S.H - Knowledge, Attitude, Skills, Habit Certificate of Completion upon completing this course. For more information, kindly refer to our Frequently Asked Questions (FAQ)

  1. Will I get a certificate at the end of the course?

    Complete Reskill Programs: Absolutely! The certificate will be issued by airasia academy and powered by Google Cloud.

    Byte Sized Courses: Yes, we will award you with a certificate for all byte-sized courses with EIGHT (8) learning hours and above. The certificate will be issued by airasia academy and powered by Google Cloud. If you completed less than 8 hours, no certificate will be given.

    BINA Digital: Yes, we will award you with a certificate upon full attendance of the programme. The certificate will be issued by airasia academy and powered by Google Cloud.

  2. Can I get a job after attending the course?

    The certificate from airasia academy is recognised by the industry which is sufficient to land you a job. But, if you manage to stand out and earn excellent results, our trainers may recommend you to companies within the airasia group and Google Cloud ecosystem, or to their extensive network of businesses. That means you will have a good shot kickstarting a new career!

  3. Who can I refer to get more insight of the courses?

    You may drop us a WhatsApp message at 010-5008787. Kindly take note that our working hours are 9 am - 6 pm from Monday to Friday and our friendly team will reply to you as soon as we can. However, do expect a slight delay in reply in enquiries over the weekend. Or you can follow our social media accounts @airasiaacademy (Facebook, Instagram, Linkedin)

  4. What payment methods do you accept?

    We currently accept debit card and credit card. We're also happy to announce that we now have interest-free* instalment plans!

    *Interest-Free Instalment plans are currently available for ILT courses only, and applies to Maybank and Public Bank credit card holders, with a minimum purchase of RM500 and above.

  5. Do you offer any free learning resources?

    Yes, we do! Kindly refer to the Resources page. We have conducted free introductory sessions via our YouTube channel where you can watch it anytime and anywhere.

Meet your instructor
Frank Bateman

Frank is a certified HRDCorp Trainer in a career spanning 35 years in Sales and Customer Service. He rose up the ranks in a Swedish Sales organization and was the Product Head and Senior Head of Training for the Business School covering the ASEAN region.

He is an ardent believer in soft skills trainings as these interpersonal skills are vital to create a positive and functional working environment by having staff positively interacting with each other. Frank made his way into AirAsia Academy in 2007 and headed the soft skills trainings, ensuring the organization's culture cascaded down to all staff.

Frank is an experienced trainer and has held various managerial positions in Customer Service whilst also conducting various soft skills trainings. He is passionate about developing soft skills and people skills as these are key factors that can lead to job success.

HRDC Claimable

Certificate of Completion
4 hours: 2pm - 6pm