In a world of increased digitization, economy lockdown challenges, and rapidly evolving customer behaviors, one of the business functions that has profoundly transformed is marketing Especially in Malaysia, the majority of digitized B 2 C and B 2 B customers is radically changing its search and purchasing behaviors. One big question is whether these changes will stay and a Next New Normal will emerge, or will it all return to the situation from before the COVID 19 outbreak? Whatever the outcome, it is important for Malaysian firms to become prepared and stay agile.
In this session we will not only discuss the strategic marketing decisions needed for putting the customer first, but also we will learn about the required organizational implications how to design the organization for being customer centric To compare best and current organizational practices, we will present ASB’s large scale study on Customer Centricity. In collaboration with market research company Vase ai, we researched how marketers of Malaysia based firms organize Marketing and customer centricity.
High-potential managers and senior managers as well as anyone who wants to learn about Leadership and Management in Turbulent Times
Certificate of completion
Complete Reskill Programs: Absolutely! The certificate will be issued by airasia academy and powered by Google Cloud.
Byte Sized Courses: Yes, we will award you with a certificate for all byte-sized courses with EIGHT (8) learning hours and above. The certificate will be issued by airasia academy and powered by Google Cloud. If you completed less than 8 hours, no certificate will be given.
BINA Digital: Yes, we will award you with a certificate upon full attendance of the programme. The certificate will be issued by airasia academy and powered by Google Cloud.
The certificate from airasia academy is recognised by the industry which is sufficient to land you a job. But, if you manage to stand out and earn excellent results, our trainers may recommend you to companies within the airasia group and Google Cloud ecosystem, or to their extensive network of businesses. That means you will have a good shot kickstarting a new career!
You may drop us a WhatsApp message at 010-5008787. Kindly take note that our working hours are 9 am - 6 pm from Monday to Friday and our friendly team will reply to you as soon as we can. However, do expect a slight delay in reply in enquiries over the weekend. Or you can follow our social media accounts @airasiaacademy (Facebook, Instagram, Linkedin)
We currently accept debit card and credit card. We're also happy to announce that we now have interest-free* instalment plans!
*Interest-Free Instalment plans are currently available for ILT courses only, and applies to Maybank and Public Bank credit card holders, with a minimum purchase of RM500 and above.
Yes, we do! Kindly refer to the Resources page. We have conducted free introductory sessions via our YouTube channel where you can watch it anytime and anywhere.
The Remote Pilot Certificate of Competency - Basic (RCoC-B) satisfies the requirements within the Specific category (medium risk category). The RCoC-B satisfies the competency requirements of a published *PDRA or *STS that involves *VLOS flights. The following operations usually falls within the specific category:
The Remote Pilot Certificate of Competency Extended Visual Line of Sight Module 1 (RCoC (EVLOS) Module 1) is an additional module which enables Extended Visual Line of Sight operations. The prerequisite for attending Module 1 is RCoC-B which will imply that all Remote Pilots are required to be competent on RCoC-B before attending the Module 1 course.
This course is being taught by multiple trainers from Asian School of Business