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Maximise work productivity by utilising Google Workspace tools to collaborate and innovate.

Google Workspace (GSuites) Office Productivity Tools & Data Studio Basics

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Siew Fei is the Google Workspace (formerly known as GSuite) trainer with Redbeat Academy. With 10 years of experience in Airasia with ICT background as well as Google Project Manager, he has transformed Airasia's office productivity environment into the Google environment. 

His expertise lies in change management, focused around operations and training for the Airasia Group's digital transformation. Today, he is the Microsoft and Google productivity tool expert and he is always ready to share his knowledge through his hands-on sessions.


Khor Siew Fei

Understand the impact that the customer service role has on an organisation, further increasing their engagement and motivation.

Deliver Impactful Customer Experience

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Frank is a certified HRDCorp Trainer in a career spanning 35 years in Sales and Customer Service. He rose up the ranks in a Swedish Sales organization and was the Product Head and Senior Head of Training for the Business School covering the ASEAN region.

He is an ardent believer in soft skills trainings as these interpersonal skills are vital to create a positive and functional working environment by having staff positively interacting with each other. Frank made his way into AirAsia Academy in 2007 and headed the soft skills trainings, ensuring the organization's culture cascaded down to all staff.

Frank is an experienced trainer and has held various managerial positions in Customer Service whilst also conducting various soft skills trainings. He is passionate about developing soft skills and people skills as these are key factors that can lead to job success.

Frank Bateman

Construct powerful dashboards and smarter reporting based on different types of scenarios & simulation analysis within the Google Workspace ecosystem.

Enhance what you do with something new or take your existing skills to a higher level

Dashboarding with Data Studio - Basic to Advanced

Experience advanced google sheets formula, dynamic charting, pivot table and create a dashboard by using Google Sheets. 

Dynamic Dashboard with Google Sheets - Advanced

How can we maximise our Knowledge, Attitude, Skills and Habits in everything that we do? How important is knowledge to us and why? Is having the right attitude can be an advantage to us and how to make full use of it? Habits - how does this influence us in KASH? Chase your goals and learn how successful people elevate themselves.


K.A.S.H - Knowledge, Attitude, Skills, Habit

This course enables participants to get a clear insight whilst integrating the principles & techniques of psychology through connecting their emotions and self-realisation of Commitment, Communication, Concentration, Control and Confidence.

Workplace Psychology - 5Cs Techniques

This course will provide an in-depth knowledge and experiential learning on how to handle angry or difficult customers over the phone and turn them into happy customers.

The Art of Inbound Calls - Effective Customer Service

This course will provide participants with the skills to do sales via outbound calls

Sell Like a Pro - Telesales Skills (Outbound Calls)

This course is designed for customer happiness candidates to understanding the importance of the daily huddles

Delivering Dynamic Daily Huddles

This course will provide participants with a clear vision on the requirements of team development