Group & Corporate Purchase

WhatsApp

Back

Maximise work productivity by utilising Google Workspace tools to collaborate and innovate.

Google Workspace (GSuites) Office Productivity Tools & Data Studio Basics

WhatsApp Image 2021-03-05 at 12.35.03 PM.jpeg

Siew Fei is the Google Workspace (formerly known as GSuite) trainer with Redbeat Academy. With 10 years of experience in Airasia with ICT background as well as Google Project Manager, he has transformed Airasia's office productivity environment into the Google environment. 

His expertise lies in change management, focused around operations and training for the Airasia Group's digital transformation. Today, he is the Microsoft and Google productivity tool expert and he is always ready to share his knowledge through his hands-on sessions.


Khor Siew Fei

Understand the impact that the customer service role has on an organisation, further increasing their engagement and motivation.

Deliver Impactful Customer Experience

Screenshot 2021-06-30 at 5.51.25 PM.png

Charles has 31 years of experience in the aviation industry with a career spanning several roles from ground operations to cabin crew, training instructor and cabin in-flight auditor. 

These experiences have built a strong foundation in customer service training for Charles, especially on soft skills in people management. 

He holds various certifications including Virtual Trainer by AirAsia Malaysia under Civil Aviation Authority Malaysia (CAAM) 2021, Behavioral Consultant (DISC Personality) 2017, Human Resources Development Fund (HRDF/PSMB) Train the Trainer Certification 2016, Trainer by Focus Learning 2015 and Nero Linguistic Practitioner & Coach (NLP) 2014. 

Charles is very passionate about training people to provide high-quality customer experience especially for ground operations, as well as enjoy teaching wellbeing techniques and knowledge to others. He continues to practice a strong cooperation concept between himself and his students to achieve the best in his classes. 

Charles Cabrini Armstrong

Class Time: 2pm to 6pm (4 hrs daily, across 3 days)

Make the most of Microsoft 365 via our labs, giving you a hands-on experience, ensuring you get a better understanding of the technical know-how. 


Enhance what you do with something new or take your existing skills to a higher level

Enhance Your Office Productivity with Microsoft 365 for SME or Enterprise

Construct powerful dashboards and smarter reporting based on different types of scenarios & simulation analysis within the Google Workspace ecosystem.

Dashboarding with Data Studio - Basic to Advanced

Experience advanced google sheets formula, dynamic charting, pivot table and create a dashboard by using Google Sheets. 

Dynamic Dashboard with Google Sheets - Advanced

Learn how to THINK like Excel to create dynamic and powerful Excel formulas. Be a pro at navigating Microsoft Excel and Google Sheets. 

Advanced Microsoft Excel Formula & Functions

How can we maximise our Knowledge, Attitude, Skills and Habits in everything that we do? How important is knowledge to us and why? Is having the right attitude can be an advantage to us and how to make full use of it? Habits - how does this influence us in KASH? Chase your goals and learn how successful people elevate themselves.


K.A.S.H - Knowledge, Attitude, Skills, Habit

Are you ready to inspire people with a powerful vision?

To create positive energy, ignite passion, and foster a work environment that thrives on personal motivation, adaptability, collaboration, and accountability? This is what the transformational leadership course is all about.

Are you ready to inspire people with a powerful vision? How to create positive energy, inspire passion, and foster a prosperous work environment with personal motivation, adaptability, collaboration and accountability?

By the end of the programme, participants will be able to understand how bosses manage their employees, while a leader inspires them to innovate, think creatively and strive for perfection. Every team has a boss, but what people need is a leader who will help them achieve greatness.



Transformational Leadership: How to Inspire Extraordinary Performance

This interactive and hands-on course will take you on a journey with Microsoft Excel with our superstar instructor.

Getting Started with Microsoft Excel - Basic

Deep dive into how to navigate and use VLOOKUP function for both Microsoft Excel and Google Sheets

VLOOKUP for Beginner - Excel & Google Sheets

This course enables participants to get a clear insight whilst integrating the principles & techniques of psychology through connecting their emotions and self-realisation of Commitment, Communication, Concentration, Control and Confidence.

Workplace Psychology - 5Cs Techniques

png_20220228_173729_0000.png

Frank is a certified HRDCorp Trainer in a career spanning 35 years in Sales and Customer Service. He rose up the ranks in a Swedish Sales organization and was the Product Head and Senior Head of Training for the Business School covering the ASEAN region.

He is an ardent believer in soft skills trainings as these interpersonal skills are vital to create a positive and functional working environment by having staff positively interacting with each other. Frank made his way into AirAsia Academy in 2007 and headed the soft skills trainings, ensuring the organization's culture cascaded down to all staff.

Frank is an experienced trainer and has held various managerial positions in Customer Service whilst also conducting various soft skills trainings. He is passionate about developing soft skills and people skills as these are key factors that can lead to job success.

Frank Bateman

This is an entry level leadership program for participants to understand the difference between being a manager and a leader, knowing the different styles of leadership as well as strategies for managing team performance.

Leadership Skills for Young Professionals

This course will provide an in-depth knowledge and experiential learning on how to handle angry or difficult customers over the phone and turn them into happy customers.

The Art of Inbound Calls - Effective Customer Service

This course will provide participants with the skills to do sales via outbound calls

Sell Like a Pro - Telesales Skills (Outbound Calls)

This course is designed for customer happiness candidates to understanding the importance of the daily huddles

Delivering Dynamic Daily Huddles

This course will provide participants with a clear vision on the requirements of team development