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Class Time: 2pm to 6pm (4 hrs daily, across 3 days)

Maximise work productivity by utilising Google Workspace tools to collaborate and innovate.

Enhance what you do with something new or take your existing skills to a higher level

Google Workspace (GSuites) Office Productivity Tools & Data Studio Basics

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Siew Fei is the Google Workspace (formerly known as GSuite) trainer with Redbeat Academy. With 10 years of experience in Airasia with ICT background as well as Google Project Manager, he has transformed Airasia's office productivity environment into the Google environment. 

His expertise lies in change management, focused around operations and training for the Airasia Group's digital transformation. Today, he is the Microsoft and Google productivity tool expert and he is always ready to share his knowledge through his hands-on sessions.


Khor Siew Fei

Understand the impact that the customer service role has on an organisation, further increasing their engagement and motivation.

Deliver Impactful Customer Experience

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Charles has 31 years of experience in the aviation industry with a career spanning several roles from ground operations to cabin crew, training instructor and cabin in-flight auditor. 

These experiences have built a strong foundation in customer service training for Charles, especially on soft skills in people management. 

He holds various certifications including Virtual Trainer by AirAsia Malaysia under Civil Aviation Authority Malaysia (CAAM) 2021, Behavioral Consultant (DISC Personality) 2017, Human Resources Development Fund (HRDF/PSMB) Train the Trainer Certification 2016, Trainer by Focus Learning 2015 and Nero Linguistic Practitioner & Coach (NLP) 2014. 

Charles is very passionate about training people to provide high-quality customer experience especially for ground operations, as well as enjoy teaching wellbeing techniques and knowledge to others. He continues to practice a strong cooperation concept between himself and his students to achieve the best in his classes. 

Charles Cabrini Armstrong

Make the most of Microsoft 365 via our labs, giving you a hands-on experience, ensuring you get a better understanding of the technical know-how. 


Enhance Your Office Productivity with Microsoft 365 for SME or Enterprise

Construct powerful dashboards and smarter reporting based on different types of scenarios & simulation analysis within the Google Workspace ecosystem.

Dashboarding with Data Studio - Basic to Advanced

Experience advanced google sheets formula, dynamic charting, pivot table and create a dashboard by using Google Sheets. 

Dynamic Dashboard with Google Sheets - Advanced

Learn how to THINK like Excel to create dynamic and powerful Excel formulas. Be a pro at navigating Microsoft Excel and Google Sheets. 

Advanced Microsoft Excel Formula & Functions

How can we maximise our Knowledge, Attitude, Skills and Habits in everything that we do? How important is knowledge to us and why? Is having the right attitude can be an advantage to us and how to make full use of it? Habits - how does this influence us in KASH? Chase your goals and learn how successful people elevate themselves.


K.A.S.H - Knowledge, Attitude, Skills, Habit

Are you ready to inspire people with a powerful vision?

To create positive energy, ignite passion, and foster a work environment that thrives on personal motivation, adaptability, collaboration, and accountability? This is what the transformational leadership course is all about.

Are you ready to inspire people with a powerful vision? How to create positive energy, inspire passion, and foster a prosperous work environment with personal motivation, adaptability, collaboration and accountability?

By the end of the programme, participants will be able to understand how bosses manage their employees, while a leader inspires them to innovate, think creatively and strive for perfection. Every team has a boss, but what people need is a leader who will help them achieve greatness.



Transformational Leadership: How to Inspire Extraordinary Performance

This interactive and hands-on course will take you on a journey with Microsoft Excel with our superstar instructor.

Getting Started with Microsoft Excel - Basic

Deep dive into how to navigate and use VLOOKUP function for both Microsoft Excel and Google Sheets

VLOOKUP for Beginner - Excel & Google Sheets

This course enables participants to get a clear insight whilst integrating the principles & techniques of psychology through connecting their emotions and self-realisation of Commitment, Communication, Concentration, Control and Confidence.

Workplace Psychology - 5Cs Techniques

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Frank is a certified HRDCorp Trainer in a career spanning 35 years in Sales and Customer Service. He rose up the ranks in a Swedish Sales organization and was the Product Head and Senior Head of Training for the Business School covering the ASEAN region.

He is an ardent believer in soft skills trainings as these interpersonal skills are vital to create a positive and functional working environment by having staff positively interacting with each other. Frank made his way into AirAsia Academy in 2007 and headed the soft skills trainings, ensuring the organization's culture cascaded down to all staff.

Frank is an experienced trainer and has held various managerial positions in Customer Service whilst also conducting various soft skills trainings. He is passionate about developing soft skills and people skills as these are key factors that can lead to job success.

Frank Bateman

This is an entry level leadership program for participants to understand the difference between being a manager and a leader, knowing the different styles of leadership as well as strategies for managing team performance.

Leadership Skills for Young Professionals

This course will provide an in-depth knowledge and experiential learning on how to handle angry or difficult customers over the phone and turn them into happy customers.

The Art of Inbound Calls - Effective Customer Service

This course will provide participants with the skills to do sales via outbound calls

Sell Like a Pro - Telesales Skills (Outbound Calls)

This course is designed for customer happiness candidates to understanding the importance of the daily huddles

Delivering Dynamic Daily Huddles

This course will provide participants with a clear vision on the requirements of team development

Leadership Skill & Team Development

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Upskill-your-workforce-and-grow-your-business-FASTER-than-ever-courses

Upskill your workforce & grow your business, FASTER than ever!

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Dr Abdullah holds a PhD in Education and has 25 years of experience in education field. He was the former deputy dean for Faculty of Education and Humanities of UNITAR from 2011 to 2014.

Dr Abdullah Mohd Nor

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Dr Johari holds a PhD in Education and has 20 years of experience in the education field. He specializes in School Management and Administration. 

Dr Johari Talib

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Dr Chandran holds a PhD in Education and has 24 years of experience in the education field. He specializes in Psychology and Learning for Education.

Dr Chandran Abraham S/O Ebenazer

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Mr Manoharan holds a Masters in TESL and has 20 years of experience in education field. He is also a HRDCorp certified trainer and a member of Malaysia English Language Teaching Associations (MELTA).

Mr Manoharan S/O Nalliah

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Dr Mohd Sofi holds a PhD in Education and has 24 years of experience in education field. He specializes in TESL and General Education.

Dr Mohd Sofi Bin Ali

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Dr Abdul Halim holds a PhD in Early Childhood Education and has 10 years of experience in education field. He specializes in ECE and Young Children Development.

Dr Abdul Halim Masnan

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Joyce holds a Master in Early Childhood Education and has 15 years of experience in education field. She specializes in ECE and Young Children Development.

Ms Hue Chew Kuen (Joyce)

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Ms Sundari has a Masters in TESL and has 10 years of experience in education field. She specializes in Linguistics and Multiple Foreign Language.

Ms Sundari Subasini Nesamany

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Dr Haliza holds a PhD in Management and has 25 years of experience in teaching and industry experience. She is the former dean for Faculty of Business and Technology of UNITAR from 2017 to 2020.

Dr Haliza Mohd Said

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Dr Rudzi holds a PhD in Management and has 26 years of experience in teaching and industry experience. She specializes in Business Administration and Human Resources Management.

AP Dr Rudzi Binti Munap

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Mr Omar holds a Masters in Business Management and has 24 years of experience in teaching and industry experience. He specializes in IT and E-Commerce.

AP Omar Bin Musa

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Ms Normaziah holds a Masters in Business Management and has 20 years of experience in teaching and industry experience. She specializes in Marketing and Branding for Businesses.

Normaziah Che Musa

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Mr Roslan holds a Masters in Business Administration and has 25 years of experience in teaching and industry experience. He specializes in Economics and Operation Management for Businesses.

Roslan Hj Mohd Rose

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Dr Sarina holds a PhD in Tourism and has 23 years of experience in teaching and industry experience. She is currently the Program Leader for MBA at UNITAR.

Dr Sarina Mohamad Nor

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Mr Mohd Noor holds a Masters in Shariah and has 10 years of experience in teaching and industry experience. He specializes in Shariah Audit and Islamic Finance.

Mohd Noor Adzwan Bin Adam

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Ms Rabiha holds a Masters in Education and has 13 years of experience in teaching and industry experience. She specializes in School Administration and Management.

Rabiha Maya Adiera binti Ab Rahim

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Ms Norita holds a Masters in Art and Design and has 10 years of experience in teaching and industry experience. She specializes in Visual Communication and New Media.

Ts Norita Binti Zakaria

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Dr Malika holds a PhD in TESL and has 26 years of experience in education field. She specializes in TESL, Socio Linguistics and Communications and is currently the Dean of Faculty of Education and Humanities at UNITAR.

Dr Malika Vasugi

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Dr. Brace is an adjunct faculty member at Swinburne University of Technology, Melbourne, where Critical Thinking is one of the courses which he teaches. Peter is also the CEO and Co-founder of Human Capital Realisation, where he helps organisations in Asia Pacific with products and business processes for improving HR management and planning.

Dr Peter Brace

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Dr. Kate Walsh was named the seventh dean and E.M. Statler Professor of the School of Hotel Administration on June 16, 2017. She served as interim dean and E.M. Statler Professor for one year beginning July 1 2016, the first day of operations for the Cornell SC Johnson College of Business. A professor of management, she has been a member of the school’s faculty since 2000. Dean Walsh received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science in accounting from Fairfield University. 

Dean Walsh came to Cornell with extensive industry experience, including posts as Director of Training and Development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant. 

Since the beginning of her administration, Dean Walsh has focused on revamping The Hotel School’s alumni outreach; working with the faculty to undertake a comprehensive review of the graduate and undergraduate curriculums; and reengaging with the hospitality industry, most notably through the creation of an industry immersion initiative for faculty. Already, members of the faculty have traveled to Washington, D.C.; New York City; and Los Angeles to learn from corporate executives and other experts in the hotel, restaurant, real estate finance, and technology sectors.

Dr Kate Walsh

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Lisa Nishii joined the faculty of the Human Resource Studies department at the ILR School, Cornell University after receiving her Ph.D. and M.A. in Organizational Psychology from the University of Maryland, and a B.A in economics from Wellesley College. 

Nishii is an expert on inclusion in organizations. Her research focuses on the confluence of organizational practices, leadership behaviors, and climate for inclusion on individual- and group-level outcomes. Using multi-level and multi-method research designs across a number of large-scale federally funded projects, she has found that leaders play an important role in shaping inclusion. In particular, the extent to which leaders role model inclusive behaviors, clarify the learning and innovation benefits of diversity for the group’s work, and set strong norms related to interpersonal interactions, determines the inclusiveness of their workgroup climates. In turn, workgroup climate has important implications for the authenticity of the relationship that group members develop, the positive versus negative quality of relational ties, the information that is shared among group members, the extent of conflict that is experienced, and ultimately the creativity, financial performance, and turnover rates associated with these groups. Workgroup climate also impacts individual-level experiences of discrimination versus inclusion, as well as engagement and performance. She is currently developing and testing the effectiveness of training interventions for leaders as well as for in-tact teams on how to cultivate workgroup inclusion. Nishii’s earlier research focused primarily on diversity in individual-level cognition and behavior as determined by national culture. 

Nishii actively publishes in top-tier journals, including the Academy of Management Review, Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, and Science, and serves on the editorial boards for AMR, AMJ, and JAP. She is currently the Chair of the Academy of Management’s Gender and Diversity in Organizations Division, and the Chair of the ILR School’s International Programs. She serves on a variety of college and university-level councils for diversity, globalization, and engaged learning. Nishii also consults with multinational companies, primarily related to diversity and inclusion and organizational assessment.

Lisa Nishii

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Bradford S. Bell is an Associate Professor of Human Resource Studies and Director of Human Capital Development and Executive Education in the School of Industrial and Labor Relations at Cornell University. He received his B.A. in Psychology from the University of Maryland at College Park and his M.A. and Ph.D. in Industrial and Organizational Psychology from Michigan State University. Dr. Bell teaches courses in Human Resource Management, Training and Development, and Work Groups and Teams to graduate and undergraduate students. Dr. Bell worked in the management and organization development department of First USA Bank/Banc One and has worked as an HR consultant for multiple private and public firms. Dr. Bell is a member of the Academy of Management, Society for Industrial and Organizational Psychology, and American
Psychological Association.

Dr Brad Bell

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John Hausknecht is an associate professor of human resource studies at Cornell University. He earned his Ph.D. in 2003 from Penn State University with a major in industrial/organizational psychology and minor in management. He received the 2004 S. Rains Wallace Award for the best dissertation in the field of industrial/organizational psychology. Professor Hausknecht’s research primarily falls within the domain of staffing and has appeared in the Academy of Management Journal, Journal of Applied Psychology, and Personnel Psychology. Recent papers have examined applicant persistence in selection settings, reactions to company hiring practices, and predictors and consequences of collective-level absenteeism and turnover. He currently serves on the editorial boards of the Academy of Management Journal, Journal of Applied Psychology, and Personnel Psychology.

Professor Hausknecht teaches undergraduate and graduate-level courses on human resource management, staffing organizations, and HR analytics. He received the ILR School’s MacIntyre Award for exemplary teaching in 2008. Prior to academia, he worked as a consultant to Fortune 500 firms in the areas of leadership assessment, talent management, and organizational change. Professor Hausknecht is a member of the Academy of Management, American Psychological Association, Society for Industrial and Organizational Psychology, and Society for Human Resource Management.

Dr John Hausknecht

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Justin P. Johnson received his PhD from MIT and is currently a professor of economics at Cornell University’s Samuel Curtis Johnson Graduate  School of Management. He teaches business strategy to the School’s MBA and Executive MBA students. 
 
Professor Johnson is an active and globally renowned researcher in economics and strategy, and a past editor at both the Journal of Industrial Economics and the International Journal of Industrial Organization, top journals in his field. He uses analytic tools from economics and game theory to better understand how firms can succeed in challenging environments, and what strategies they can adopt to either achieve or maintain  dominance in markets. Much of his research is motivated by events in high-tech markets, such as older work on open source software and recent work on the business and pricing strategies of web-based resellers of airline tickets, hotel rooms, and other products. More broadly, he is interested in markets where rapid change is taking place and in how firms can survive and thrive in the face of such change.  

In addition to his research, academic talks, teaching, and involvement with executive development, Professor Johnson discusses his research and  its relevance to current matters of interest with governmental bodies around the world, including the US Department of Justice, the US Federal  Trade Commission, the EU Directorate General for Competition, and the UK Competition Authority.


Professor Justin P. Johnson

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Christopher J. Collins is an Associate Professor of Human Resource Management and Director of CAHRS in the ILR School at Cornell University. He earned his Ph.D. in Organizational Behavior and Human Resources from the Robert H. Smith School of Business at the University of Maryland.

Dr. Collins’ teaches, conducts research, and does consulting in the areas of strategic human resource management, the role of HR practices and leadership in driving employee engagement, and the role of HR in driving firm innovation and knowledge creation. His research has been accepted for publication in the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Human Resource Management Review, and Human Performance. In addition, Dr. Collins serves on the editorial boards of the Academy of Management Journal, Journal of Applied Psychology, the Journal of Management, and Personnel Psychology.

He currently teaches courses in Human Resource Management, Organizational Consulting, and Business Strategy to masters and undergraduate students in the ILR School at Cornell University. Dr. Collins has taught executive development programs at Cornell University and the Society of Human Resource Management. He has also worked as a private HR consultant or conducted executive development programs to multiple Fortune 500 organizations and several startup organizations. His consulting work has primarily focused on talent management, employee engagement, and strategic HR planning. Dr. Collins is a member of the Academy of Management, Strategic Management Society, and Society for Human Resource Management.

Dr Christopher Collins

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Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.

Reneta McCarthy

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Sheryl E. Kimes is a professor of operations management at the School of Hotel Administration. From 2005 to 2006, she served as interim dean of the school, and from 2001 to 2005, she served as the school’s Richard and Monene P. Bradley Director of Graduate Studies. Kimes teaches revenue management, restaurant revenue management, and service operations management. She has been named the school’s graduate teacher of the year three times and was awarded a Menschel Distinguished Teaching Fellowship by Cornell University in 2014.

Kimes’s research interests revolve around revenue management in the restaurant, hotel, and golf industries. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly.

She was awarded the CHR Award for Industry Relevance in 2010, 2012 and 2014 and was given a lifetime achievement award by the Production and Operations Management Society in 2010. Kimes has served as a consultant to many hospitality enterprises around the world, including Chevy’s Fresh Mex Restaurants, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific, and Troon Golf. She was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017. Kimes earned her doctorate in operations management in 1987 from the University of Texas at Austin.

Sheryl Kimes

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General George W. Casey, Jr. enjoyed a 41-year career in the U.S. Army following his graduation from Georgetown University’s School of Foreign Service in 1970. He is an accomplished soldier and an authority on strategic leadership. As the Army Chief of Staff, he led one of our largest and most complex organizations during one of the most extraordinary periods in our history. He is widely credited with restoring balance to a war-weary Army and leading the transformation to keep it relevant in the 21st Century. Prior to this, from July 2004 to February 2007, he commanded the Multi-National Force – Iraq, a coalition of more than 30 countries. He guided the Iraq mission through its toughest days and set the conditions for our long-term success.

Currently, he lectures internationally on leadership to the leaders of national and multinational corporations and at other business schools. He serves on several corporate boards and numerous boards of organizations that support our servicemen and women, our veterans, and their families. He also teaches international relations at the Korbel School in Denver.

He has published a book, Strategic Reflections, Operation Iraqi Freedom, July 2004-2007 (October 2012), about his experiences in Iraq, and two articles on leadership: “Leading in a VUCA World”, Fortune Magazine (March 20, 2014), and “Volatile, Uncertain, Complex and Ambiguous: Leadership Lessons from Iraq”, Chapter 1, Changing Mindsets to Transform Security, (December 2013). He holds a Masters Degree in International Relations from Denver University, and served as a Senior Fellow at the Atlantic Council of the United States, a foreign policy think-tank. He has broad international experience. Born in Japan, he served in operational assignments in Europe, the Balkans and the Middle East.

General George W. Casey

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Experienced upper manager and change agent with an outstanding track record of delivering organization development, business growth, and management at providers of technology, capital equipment, consumables, and support services at world-leading engineering focused organizations. Successfully managed the integration of teams following four acquisitions, performed a very successful business turn around, and drove seven years of dramatic growth at a start-up. 

Formerly CEO of MiTeGen, a small bio-tech manufacturing company. Prior to that served as COO of AeroFarms LLC, a start-up company providing capital equipment for controlled environment agriculture; Business Manager of Service and Customer Support at Mettler Toledo Hi-Speed, North America’s leading manufacturer of checkweighers and integrated product inspection solutions; and as Vice President of Customer Support and Implementation at Moldflow Corp., the global leader in CAE for polymer processing, hot runner controllers, and related injection molding and production monitoring equipment. 

Education
Undergraduate Degrees, Embry-Riddle Aeronautical University
MBA in International Management, Baker College

Robert Newman

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Risa Mish is professor of practice of management at the Johnson Graduate School of Management. She designed and teaches the MBA Core course in Critical and Strategic Thinking, in addition to teaching courses in leadership and serving as faculty co-director of the Johnson Leadership Fellows program. 

She has been the recipient of the MBA Core Faculty Teaching Award, selected by the residential program MBA class to honor the teacher who “best fosters learning through lecture, discussion and course work in the required core curriculum”; the Apple Award for Teaching Excellence, selected by the MBA graduating classes to honor a faculty member who “exemplifies outstanding leadership and enduring educational influence”; the “Best Teacher Award”, selected by the graduating class of the Cornell-Tsinghua dual degree MBA/FMBA program offered by Johnson at Cornell and the PBC School of Finance at Tsinghua University; the Stephen Russell Distinguished Teaching Award, selected by the five-year MBA reunion class to honor a faculty member whose “teaching and example have continued to influence graduates five years into their post-MBA careers”; and the Globe Award for Teaching Excellence, selected by the Executive MBA graduating class to honor a faculty member who “demonstrates a command of subject matter and also possesses the creativity, dedication, and enthusiasm essential to meet the unique challenges of an EMBA education.”

Risa Mish

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Deborah Streeter is the Bruce F. Failing, Sr. Professor of Personal Enterprise and Small Business Management at the Charles H. Dyson School of Applied Economics and Management. Entrepreneurship and small business management are the focus of Dr. Streeter’s teaching, research, and outreach activities. Her research interests include: university-wide models for teaching entrepreneurship, use of digital media in teaching, and gender issues in business and entrepreneurship. Dr. Streeter has received acclaim as an educator, based on her promotion of experiential learning, active learning, and innovative uses of technology inside and outside the classroom. 

In 2007, Dr. Streeter was given the Olympus Innovator Award by the Olympus Corporation. She received the Constance E. and Alice H. Cook Award in 2004, Professor of Merit Award in 2002, and was named influential to a Merrill Scholar in 1999, 2000, and 2003. Dr. Streeter was awarded the 2001 CALS National Food and Agricultural Sciences Excellence in College and University Teaching, and was named a Stephen H. Weiss Presidential Fellow in 2000 (Cornell’s most prestigious teaching award). She also received the SUNY Chancellor’s Award for Excellence in Teaching in 2000 and the Innovative Teaching Award in 1996. Dr. Streeter holds an MS (1980) and PhD (1984) in agricultural economics from the University of Wisconsin, Madison.

Deborah Streeter

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airasia academy

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At airasia academy, we have onboarded such a talented pool of individuals to become our trainers. You are definitely in good hands.