eCornell Course: Introduction to Hotel Operations (SHA099)

Reneta McCarthy
genashtim

Running a successful hotel today is a highly collaborative process involving many roles. This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure - and will explain hotel operations, the systems that hotels rely on, and the manage...

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Price
RM3,100.00
HRDC Claimable

Upskill
Part Time
Online Instructor Led
2 Weeks
Upcoming Courses
What to Expect
  • Apply a knowledge of the chain scale segments to the business models, operating strategies, and operational routines of a hotel
  • Articulate and engage effectively in the key aspects of service delivery and service recovery from pre-arrival to departure
Who Should Attend This Course
  • Hospitality professionals working in every function of their organization
  • Professionals looking to move into a hospitality management position
Prerequisites

None

General Program
  • Module 1: Making and Processing Reservations (PRE-ARRIVAL)
  • Module 2: Making Guests Feel Welcome (ARRIVAL)
  • Module 3: Ensuring a Good Guest Experience (OCCUPANCY)
  • Module 4: Settling the Bill and Continuing the Relationship (DEPARTURE)
Certificate

Letter of Completion

  1. Will I get a certificate at the end of the course?

    Complete Reskill Programs: Absolutely! The certificate will be issued by airasia academy and powered by Google Cloud.

    Byte Sized Courses: Yes, we will award you with a certificate for all byte-sized courses with EIGHT (8) learning hours and above. The certificate will be issued by airasia academy and powered by Google Cloud. If you completed less than 8 hours, no certificate will be given.

    BINA Digital: Yes, we will award you with a certificate upon full attendance of the programme. The certificate will be issued by airasia academy and powered by Google Cloud.

  2. Can I get a job after attending the course?

    The certificate from airasia academy is recognised by the industry which is sufficient to land you a job. But, if you manage to stand out and earn excellent results, our trainers may recommend you to companies within the airasia group and Google Cloud ecosystem, or to their extensive network of businesses. That means you will have a good shot kickstarting a new career!

  3. Who can I refer to get more insight of the courses?

    You may drop us a WhatsApp message at 010-5008787. Kindly take note that our working hours are 9 am - 6 pm from Monday to Friday and our friendly team will reply to you as soon as we can. However, do expect a slight delay in reply in enquiries over the weekend. Or you can follow our social media accounts @airasiaacademy (Facebook, Instagram, Linkedin)

  4. What payment methods do you accept?

    We currently accept debit card and credit card. We're also happy to announce that we now have interest-free* instalment plans!

    *Interest-Free Instalment plans are currently available for ILT courses only, and applies to Maybank and Public Bank credit card holders, with a minimum purchase of RM500 and above.

  5. Do you offer any free learning resources?

    Yes, we do! Kindly refer to the Resources page. We have conducted free introductory sessions via our YouTube channel where you can watch it anytime and anywhere.

Meet your instructor
Reneta McCarthy
genashtim

Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.

Price
RM3,100.00
HRDC Claimable

Upskill
Part Time
Online Instructor Led
2 Weeks